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Main accountabilities & expectations
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This position responsibilities include the following:
- Maintenance and operations of computer labs to ensure computers are functional and ready to use by students and instructors,
- Install, configure, and maintain file servers, workstations, and peripheral devices in accordance with established standards and procedures,
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Perform the installation, upgrade, and maintenance of software applications and suites; ensure compliance with license agreements and copyright legislation,
- Provide user support for installed workstations, peripheral devices, and standard software applications; diagnose and resolve issues reported to the Help Desk Department,
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Advise and report problems with hardware and software to the Information Technology Department of technical issues and consult with vendor support agencies to resolve problems and determine equipment requirements,
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Collaborate with operations staff to evaluate network requirements and develop solutions to provide the required services; install, configure, and troubleshoot network equipment,
- Implement software utilities, install hardware devices, and develop procedures to ensure the security and reliability of equipment, software, and data resources
- Hardcopy operational, procedural, and informational documentation sets for equipment standards, configuration, troubleshooting, and repair procedures,
- Oversee and supervise students during time in the computer lab,
- Inform the CS Department of any changes to the lab, new software and features,
- Manage and coordinate with other lab supervisors of the optimum use of the computer labs.
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