Job Details
Posting Date
10/10/2018 Expiry Date 06/11/2018 Job Reference Number: 1095-2018-10-10T12:48:59
Cleaning Services Officer - Male
Category Non Faculty Vacancies
College Departments
Department Facilities Management & Planning Department
Job Purpose

To supervise and monitor the daily, periodically services provided by cleaning, pest control and Landscapes companies. Work closely with the teams to ensure a high degree of standards.

Main accountabilities & expectations

Job Responsibilities Includes but not limited to the following;

  • Manage the day to day on-site operation which includes cleaning, pest control and landscape.
  • Supervise the workforce, ensuring that service providers deliver their specific services within the agreed time and standards 
  • Ensuring that delivery is of the highest quality with a significant emphasis on service excellence 
  • To respond in a prompt and efficient manner to all reactive issues and call center requests. 
  • Ensure that service providers continuously and effectively deliver the University's needs to the agreed specified Service Level Agreements 
  • Ensure that the standards of compliance, health & Safety and hygiene are to the University standards at all times. 
  •  Compile daily inspection checklist to monitor standard of work and completion to the schedule.
  • Report to Facilities Manager on work progress and issues on a daily basis. 
  • Report to Facilities Engineer on work progress and issues on a daily basis.


  • Participate in Emergency and First Aid activities
  • Report near misses, incidents and initiate/participate in incident investigations
  • Participate in HSE and cross-functional meetings as required
  • Conduct daily morning briefing to Service provider
  • Preparation of monthly and weekly activity report
  • Check service provider if they maintain the stock of cleaning materials and oversee monthly stock inventory
  • Inspect work performed to ensure that it meets specifications and established standards
  • Instruct service provider about work policies and procedures.
  • Confer with service provider in order to resolve performance and personnel problems
  • Recommend updates to improve service and increase operational efficiency
  • Perform other duties as assigned and assist other team members in different work disciplines as required in order to meet completion of all assigned works.

Job Specific Accountabilities
Required Skills
Preferred Qualification & Experience

  • Proven experience within soft services, particularly cleaning - BICS qualifications advantageous.  
  • Experience of leading and developing a large team in a similar operation 
  • Committed to delivering exceptional service standards 
  • Passionate about quality customer service 
  • Excellent communication skills 
  • Strong background of FM software.
  • Good communication skills.
  • Good understanding of the English Language (oral & written)
  • High customer service skills
Job Location University of Sharjah (Main)
  • Clear understanding of the cleaning, land scape and pest control services as well as at a least 5 years experiences in soft services
  • Honest and trustworthy
  • Respectful
  • Possess cultural awareness and sensitivity
  • team orientated
  • Demonstrate sound work ethics

Job Criteria
Gender Male
Qualification High school or equivalent
Relevant Experience 5 or more
Living In UAE Open for all
Job has been Closed