​To supervise and monitor the daily, periodically services provided by cleaning, pest control and Landscapes companies. Work closely with the teams to ensure a high degree of standards.

Job Responsibilities Includes but not limited to the following;

• Manage the day to day on-site operation which includes cleaning, pest control and landscape.
• Supervise the workforce, ensuring that service providers deliver their specific services within the agreed time and standards 
• Ensuring that delivery is of the highest quality with a significant emphasis on service excellence 
• To respond in a prompt and efficient manner to all reactive issues and call center requests. 
• Ensure that service providers continuously and effectively deliver the University's needs to the agreed specified Service Level Agreements 
• Ensure that the standards of compliance, health & Safety and hygiene are to the University standards at all times. 
•  Compile daily inspection checklist to monitor standard of work and completion to the schedule.
• Report to Facilities Manager on work progress and issues on a daily basis. 
• Report to Facilities Engineer on work progress and issues on a daily basis.

• Participate in Emergency and First Aid activities
• Report near misses, incidents and initiate/participate in incident investigations
• Participate in HSE and cross-functional meetings as required
• Conduct daily morning briefing to Service provider
• Preparation of monthly and weekly activity report
• Check service provider if they maintain the stock of cleaning materials and oversee monthly stock inventory
• Inspect work performed to ensure that it meets specifications and established standards
• Instruct service provider about work policies and procedures.
• Confer with service provider in order to resolve performance and personnel problems
• Recommend updates to improve service and increase operational efficiency
• Perform other duties as assigned and assist other team members in different work disciplines as required in order to meet completion of all assigned works.

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• Proven experience within soft services, particularly cleaning - BICS qualifications advantageous.  
• Experience of leading and developing a large team in a similar operation 
• Committed to delivering exceptional service standards 
• Passionate about quality customer service 
• Excellent communication skills 
• Strong background of FM software.
• Good communication skills.
• Good understanding of the English Language (oral & written)
• High customer service skills

• Clear understanding of the cleaning, land scape and pest control services as well as at a least 5 years experiences in soft services
• Honest and trustworthy
• Respectful
• Possess cultural awareness and sensitivity
• team orientated
• Demonstrate sound work ethics

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