Value does not fall within the expected range. HR | Sharjah University
Job Details
Posting Date
07/Nov/2018 Expiry Date 08/Dec/2018 Job Reference Number: 1147-2018-11-07T09:56:34
Patients Relations Officer ( Temporary Contract)
CATEGORY Non Faculty Vacancies
College Departments
Department University Dental Hospital Sharjah
Job Purpose

Provide patients and their families with information about University Dental Hospital services, procedures and protocols. Respond to patient inquiries regarding physicians and services, schedule appointments, collect payments, and maintain patient records.

Main accountabilities & expectations
  1. Welcome patients and visitors in person or on the telephone; answering or referring inquiries.
  2. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  3. Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays and confirming appointments in advance.
  4. Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  5. Register new patients on the "Axium system" and ensures updating of treatment information by filing and retrieving patient records.
  6. Maintain patient accounts by obtaining, recording, and updating personal and financial information as well as retrieve patient medical records for physicians, technicians, or other authorized medical personnel.
  7. Assist in obtaining revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  8. Collaborate with the accountant to ensure the accuracy of financial management in the clinic.
  9. Maintain and ensure the proper flow of work with the different dental laboratories.
  10. Verifying receipt of supplies; scheduling equipment service and repairs.
  11. Respond to patients' complaints regarding hospital services and/or staff and ensure that concerns are handled properly. Provide follow-up and feedback on the results of analysis reports to the Patients' Complaint Committee.
  12. Protects patients' rights by maintaining confidentiality of personal and financial information.
  13. Maintains operations by following policies and procedures; reporting needed changes.
  14. Complete any other job-related tasks as assigned by line manager within the expected time limit.

Required Skills
  • Ability to communicate effectively both orally and in writing
  • Fluent English and Arabic languages.
  • Strong interpersonal skills
  • Proficient use in Microsoft Office.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Good organizational and multi-tasking abilities.
  • Problem-solving skills.
  • Customer service orientation.
Desirable Requirements

  • Diploma or B.Sc. in Finance/Business Administration or similar discipline.
  • 2-3 years of UAE experience in similar role preferably in higher education institutions.
Job Location University of Sharjah (Main)
Job Criteria
Qualifications Certification/diploma
Relevant Experience
Living In UAE Open for all