Job Details
Posting Date
18/11/2021 Expiry Date 18/12/2021 Job Reference Number: 1773-2021-11-18T11:24:51
ERP Systems Officer
Category Non Faculty Vacancies
College Departments
Department Information Technology Center
Job Purpose

To assess, train and support with the implementation and customization of Enterprise Resource Planning software solutions in various administrative departments at the University of Sharjah, in order to meet their business needs and requirements.

Main accountabilities & expectations
  1. Assist in creating and developing the information services procedures, and suggest improvements when needed in accordance to UoS bylaws and best practices.
  2. Support users by providing system configuration and usage guidance to the HR and Finance users in the following modules to ensure proper administration such as HR-Personnel & Payroll Module, HR-Oracle Discoverer, HR-Employee Self Service, Finance-Account Receivables, Student Reporting, etc.
  3. Evaluate the systems and operations directly with stakeholders to define system requirements, document them, then design and propose appropriate solutions.
  4. Support users by identifying, evaluating, selecting supporting and maintaining systems solutions to ensure the availability and usability of the software solutions. As well as provide training to the users to maintain business continuity.
  5. Upgrade ERP Systems and other modules as required to ensure the system is properly maintained and updated.
  6. Minimize problems by communicating with the solutions provider and suggesting solutions within the scope of the section to solve any problems facing users.
  7. Maintain high level of performance by transferring knowledge and information to other team members to ensure the team operates efficiently.
  8. Set up customized solutions for the UoS as and when required by the various sections, and assist applicants by writing packages/procedures for Java applications.
  9. Keep-up-to-date with new ERP systems/software developments and advancements in the market in order to suggest suitable solutions and advancements at the university and serve users better.
  10. Prepare any related reports, analysis and statistics to the when requested by top management.

Job Specific Accountabilities --
Required Skills
  • Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.
  • Excellent customer service skills.
  • Strong background in Oracle Developer 11g: Forms/Reports, PL/SQL, and SQL with strong emphasis on developing and coding through the use of templates, common packages and object libraries.
  • Ability to define and analyses user requirements; implement best method to retrieve data from Oracle database.
  • Knowledge and experience of System development Life Cycle.
  • Analytical and troubleshooting skills.
  • Experience with Java, Groovy and Grails Web Application development and/or equivalent Web Application development.
  • Oracle Application Express (APEX).
  • Able to understand the meaning of common error messages and explain them to users in simple language.
  • Ability to organize and priorities multiple tasks and produce reports under strict guidelines.
  • Problem solving skills.
  • Attention to detail.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
  • High integrity and openness combined with commitment to good governance.
  • Use technical knowledge to help and assist users overcome any difficulties.
  • Flexibility and ability to function effectively as part of a team

Preferred Qualification & Experience

  • Minimum of bachelor's degree in Computer Science, Computer Engineering or any related discipline.
  • 2-4 years of UAE experience in similar role preferably in higher education institutions.
  • Priority is to UAE Nationals.

Job Location University of Sharjah (Main)


Job Criteria
Gender Male or Female
Qualification Bachelor's degree/higher diploma
Relevant Experience 2 or more
Living In UAE Open for all