Job Details
Posting Date
07/09/2022 Expiry Date 07/10/2022 Job Reference Number: 1936-2022-09-07T14:15:00
Patient Relations Officer
Category Non Faculty Vacancies
College Departments
Department University Dental Hospital Sharjah
Job Purpose

To provide patients and their families with information on University Dental Hospital and respond to their questions, assist them in filling out paperwork, and provide them with any necessary information or instructions.

Main accountabilities & expectations

1. Explain policies, procedures, or services to patients, respond to their inquiries regarding physicians and services, refer patients to appropriate health care services or resources, and escort patients and guests on formalization rounds of hospital facilities.

2. Schedule patients’ appointment with doctors, clinics, or labs, confirm/remind patients about their appointments beforehand, and updated the concerned personnel regarding any cancellations or changes in the schedules.

3. Register new patients in the “Axium System”, and maintain patient records by obtaining, recording, and updating personal, medical and financial information as well as retrieve patient medical records for physicians, technicians, or other authorized medical personnel.

4. Respond to patients’ complaints regarding hospital services and/or staff and ensure that concerns are handled properly. As well as follow-up and provide feedback on the results of analysis reports to the Patients' Complaint Committee.

5. Record and collect patient charges, control credit extended to patients, collect and expedite third-party claims, and coordinate with insurance companies to inquire about payable or paid claims.

6. Compile financial data and perform financial analysis assessments of uninsured patients in order to provide them with suitable payment arrangements as per UDHS’s policies and procedures.

7. Keep up-to-date with the number of patients, new admissions, issues and complaints, and prepare various reports, analysis and statistics when requested by management.

8. Contribute in the development of strategic and operational plans for the Patients Relation Unit.

9. Ensures a safe environment of care for all patients, families and guests.

10. Maintain the confidentially of all medical records and patient information as per hospital standards.


Job Specific Accountabilities
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Required Skills

§ Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.

§ Time management skills.

§ Strong interpersonal skills.

§ Strong attention to detail with excellent organizational skills.

§ Ability to handle confidential information with discretion.

§ Advanced understanding of medical terminology and administration processes.

§ Ability to organise and prioritise multiple tasks and produce reports under strict guidelines.

§ High integrity and openness combined with commitment to good governance.

§ Flexibility and ability to function effectively as part of a team.

§ Proficiency in MS office applications.


Preferred Qualification & Experience

§ Minimum of a Diploma in IT, MIS, or a relevant discipline.

§ 2-4 years of UAE experience in similar role preferably in higher education institutions.

§ Priority is to UAE Nationals.


Job Location University of Sharjah (Main)
Competencies

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Job Criteria
Gender Male
Qualification Certification/diploma
Relevant Experience 2 or more
Living In UAE Open for all
Nationality All